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FREE FLU VACCINES

If you are over 65 or fall into one of the risk groups, we still have 'flu vaccines available. Please contact reception to make an appointment

 

Complaints and Suggestions Policy

pad_and_penComments, suggestions or complaints should be addressed to our Practice Manager, Julie Manthorpe - preferably in writing.

All complaints will be acknowledged within THREE working days, and a full reply then given within 10 working days.

We take complaints very seriously.

If this doesn't resolve the problem, or you would rather not raise the issue directly with the practice, you can contact NHS England directly.

Write to:
NHS England
PO Box 16738
Redditch
B97 9PT

Telephone:
0300 311 22 33 (Monday to Friday 08.00 to 18.00, excluding Bank Holidays)

Email:  england.contactus@nhs.net

Further information regarding the complaints procedure is contained in a separate leaflet and is available from Reception.


 
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