Prescription Ordering Direct (POD)

NHS Brighton and Hove CCG, in conjunction NHS East Sussex CCG, have launched Prescription Ordering Direct (POD) as an alternative way for people to order their prescriptions.

Who can use the service?

Most practices in Brighton and Hove are participating and more are joining.

Why use this new service?

The service hopes to reduce prescription waste by helping to ensure you order the medication you need, when you need it. Ordering your repeat prescription will be a quick and simple telephone call. You can discuss your medication requirements and we can alert you if a medication review is needed.

Why are we offering this service?

Our aim is to ensure that you receive the correct quantity of medication needed in a timely manner, to reduce the amount of prescription waste. Unused prescription medicines cost the NHS millions of pounds every year.

I am happy with my existing service. Do I have to change?

You will still be able to order your prescriptions online or in person through your GP practice, but will no longer be able to order through the pharmacy. In order to reduce prescription waste we believe that people need to take responsibility and control of their own medication needs. You can still use the same pharmacy to supply your medicines and any delivery arrangements should still remain in place.

How can you help reduce prescription waste?

  • Check your medication cupboard before ordering more.
  • Order your prescription when you have 7 days of medication left.
  • Let us or your surgery know if you have stopped taking any of your medicines.

How to use POD


You can contact POD at 08081 647678, Monday to Friday between 08:00 and 16:00 (excluding bank holidays).

You will be asked which GP practice you belong to and if you consent to your medical record being accessed to process your prescription request. You will then be asked to confirm your identity by giving personal details such as name and date of birth. Each item on your repeat will be discussed and only those needed will be ordered.

The NHS POD service is provided, on behalf of your GP practice, by NHS East Sussex CCG. Your call will be answered by a dedicated and fully trained prescription coordinator.


Text the name of your practice to 07800 006401. A prescription coordinator in the POD team will call you back by the end of the next business day, between 08:00 and 17:00.

The text message you provide, along with your phone number, will be held securely by Commify UK Limited (trading as Text Marketer Limited) a company registered in England. It will be accessed only by the CCG’s Medicines Management and Optimisation Service and the data will be deleted once it is read. Any unread messages will be deleted automatically after six months or when the service is terminated if sooner.

The CCG remains the controller of this data and any inquiries or individual rights requests in respect of this data should be addressed to the CCGs’ Data Protection Officer. For further information about how the CCG manages and protects your date please see the CCG’s fair processing notice.