e-Referral Service – What is the e-Referral Service?
The e-Referrals Service is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.
For more information and to access the e-Referrals Service, see the e-Referral Service website.
How the e-Referral Service Works
When you and your GP agree that you need an appointment with a specialist, e-Referral Service shows the referral management team which hospitals or clinics are available for your treatment.
A referral letter is dictated by the GP and this is passed to the secretary for typing and then an Appointment Request is raised on the e-Referral system and the referral management team will contact you about the options of where you can be seen and the waiting times.
If a patient has a query regarding an appointment made then the patient should contact that hospital direct. You can usually find their direct contact number on your clinic letter on the top right. Or you can ring the hospital directly as ask the switch board to transfer you to the appropriate consultant secretary.
Here are some useful hospital numbers:
- 01273 696955 – Brighton & Sussex University Hospitals Switchboard
- 0300 303 8360 – BSUH appointment Booking Hub
- 0800 031 6639 – Brighton Referral Management Service
If you have a query with regards to booking an appointment through the e-Referral Service system they can phone the Brighton and Hove Referral Management Service Number above. If you still have a problem you can speak to the Practice Secretary directly or ask the practice online.
Role of the Practice Secretary
If the patient knows they are being referred via the e-Referral Service system and they haven’t received there paperwork within 3 weeks they should contact the Brighton and Hove Referral Management Service directly.