How to Make an Appointment
Our healthcare team comprises a wide range of professionals.
Currently, to keep both our patients and staff safe, we are using telephone consultations, online consultations and video consultations a lot in order to minimise the amount of patients coming to the practice.
Depending on your needs, you might have an appointment with either a doctor, nurse practitioner, clinical pharmacist, practice nurse or healthcare assistant depending on the nature of the problem. Nurse practitioners are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor. All our nurse practitioners can prescribe.
Phone 01273 606006 between 08:30 and 18:00 for all appointments
We offer many different types of appointments. Our patient care advisors will ask you for some details in order to signpost you to the most appropriate clinician or service for your needs. Our appointments are either face to face with a clinician or take place over the phone. Some telephone appointments can be booked online. We offer appointments on the day for urgent problems and ones that can be booked in advance for more routine problems.
Those of you who use our online booking system may have noticed that evening and weekend appointments are available for booking. Depending on availability, there are GP, nurse, healthcare assistant and phlebotomy appointments available. If you work and have trouble accessing our services during normal times, these could be ideal for you.
Nurse Practitioners are experienced nurses with extended skills that enable them to see, diagnose and treat patient presenting with a wide range of conditions. They can:
- Examine you and make a diagnosis, start and review treatment
- Prescribe medication when appropriate
- Order tests and investigations
- Provide lifestyle and general health advice
- Refer you to secondary care or other services
- If it is more appropriate for you to see a GP, the nurse practitioners will refer
- you to them.
- The Nurse Practitioners at St Peter’s also have additional specialist skills
The nurses are qualified and registered. Nurses are an important part of delivering care in general practice and assess, screen, treat and educate patients.
They can help you with a range of issues:
- Health management
- Advice on chronic disease
Their appointments are all pre-bookable.
The clinical pharmacist is available for pre-booked appointments to carry out medication reviews. Clinical pharmacists are health professionals who train for many years to become specialists in medicines.
- They can work directly with you as part of the GP team to make sure your medicines help you to get better and stay well.
- If you have a long term condition, the clinical pharmacist can talk to you about the medicines you are taking to make sure they are working for you.
- If your medicine is making you feel bad, the clinical pharmacist can help by changing your medicine or changing how much medicine you are taking.
- If you take a few different medicines, the clinical pharmacist can help you make sure they are all working well together.
- If you are taking medicines for a long time, you will need to have them checked at least once a year.
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.
Home visits are for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery before 10 am and give one of our receptionists details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs. Home visits will be directed to your own GP where possible.
Due to the Coronavirus pandemic, we are unable to offer own own extended hours by our own clinicians. However, extended hour appointments are available with GPs, nurse practitioners, practice nurses, healthcare assistants and phlebotomists. These are held at various locations in the city and can be face to face appointments or telephone consultations
Extended hours surgeries are held on Tuesday evenings and Saturday mornings for patients who struggle to get here in our normal hours.
The appointments for these must be pre-booked.
These sessions are held by a combination of doctors, nurse practitioner and healthcare assistant.
For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a practice nurse or healthcare assistant or patient care advisor who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
If you require an interpreter to attend with you when you see the clinician, please notify the receptionist and she will arrange this for you.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.