Referrals

Waiting times for certain treatments are much longer than the NHS would normally like. Once the surgery has submitted a referral we are unable to trace the current waiting times for individuals and would recommend that you contact the service you have been referred to direct, or visit NHS: My Planned Care to get up to date information on waiting times for each hospital.

If your GP has referred you for a hospital outpatients appointment and you have not received your appointment information within 18 weeks from the date you were referred, please contact BSUH Outpatients on 0300 303 8360. 

Referrals can often take weeks/months for triage from submission due to current extensive demand for services. Until referrals are triaged by a specific service, patients are unable to access information via the outpatients system. 

Please also note that, if a referral is submitted as urgent by a clinician, this does not necessarily ensure that it is treated as urgent by the service and may be downgraded to routine at the discretion of the triaging consultant following local protocols and pathways. 

Please do not contact us regarding your appointment waiting time as unfortunately this is outside of our control. 

St Peter’s Health Centre

Unfortunately, following the pandemic, hospital waiting times for procedures and appointments have increased.  If you are waiting for a procedure or appointment at the hospital please do not contact the practice about this, as we do not have access to the hospital appointment or waiting list system. Please see below numbers and contact the department directly.

BSUH  Hospitals Outpatients: 0300 303 8360

MSK (musculoskeletal service): 0300 303 8063

Wellbeing Service: 0300 002 0060

Diabetes Care For You: 0300 373 1886

Dermatology Outpatients: 01273 665140

Patient Liaision Service (PALS)  01444 448678

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The details of the outpatient department should be on any correspondence that you have received from the hospital.  If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary to ask the specialist reviews your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them.  If you are unable to contact outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS).  If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

Thank you